We warrant our merchandise to be free of defects in material and workmanship, offering a 100% quality guarantee on all merchandise. Please check your item(s) upon delivery. We process returns and exchanges for any reason of the purchase in saleable condition. Just notify our customer service teams via email at  charmage188@gamil.com within 30 days of receipt or date of purchase, whichever is later. and initiate refunds or exchanges on Shopify. We promise to process if you receive the product(s) we considered manufacturers’ defects, with damage in transit, or delivered incorrectly.

RETURN & EXCHANGE CONDITIONS

1. Merchandise must be returned in its original packaging without normal wear and tear or damage from daily use within 30 days of receipt or purchase date. Please keep in mind that furniture is vulnerable to damage during shipping. For this reason, it's important that you please keep and use the original packaging for any items you wish to return.
2. We reserve the right to refuse returns or exchanges of items that we deem are not in saleable condition because of misuse or damage caused by a customer. Damage/Lost caused by customers is non-refundable.
3. Shipping and delivery fees are not refundable except in cases of manufacturing defects or transit damage.
4. Refunds will be issued to the original form of payment.
5. In accordance with applicable state and local laws, any taxes paid will be refunded.
6. Order value is calculated before tax. For any items that are on sale or discounted, the order value is calculated using the original price. 
7. If the Returns&Exchanges are due to the buyer’s problem (such as: don’t like/want the item, or ordered the wrong product/size), the buyer should pay a restocking fee and redelivery fee.

REFUNDS

1. Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If you are approved, the refund will be provided to the original method of payment within 2-3 working days.
2. If you haven’t received the refund within 2-3 working days, please check your bank account again. Then contact your bank or credit card company. It may take some time before a refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at  charmage188@gamil.com

Order Cancellations

1. We accept cancellation of your order for items that have not yet shipped or are on backorder. Once an item has shipped, cancellation is not accepted. 

For your information, we reserve the right to refuse the order of any merchandise that we deem is erroneously priced, described, and shown in Stores and Online.

Email: charmage188@gamil.com

Address:  188 Technology Dr. Irvine, CA 92618